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HR Competency Model - Professionalism
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Managing oneself professionally to deliver a high standard of HR work.




1.2.1 Attention to detail and quality

1.2.2  Agreed results delivered on time

1.2.3  Accountability for own work and own decisions is accepted

1.2.4  Objectivity maintained and rational judgements made.


Professionalism - Competencies


Output 1.2.1.   Attention to detail and quality


Behavioural Indicators - All levels of work Sets high performance expectations for self Checks work for accuracy and completeness Quality focus: does things right first time Delivers neat and well-presented work


Output 1.2.2.   Agreed results delivered on time


Behavioural Indicators - All levels of work Contracts constructively with customers (line managers, employees or other stakeholders) to agree what is to be achieved, by when, to what standard. Can say "no" to customers or agree alternative delivery date or alternative solution when needed so that task overload or conflicting priorities do not result in deadlines not being met. Knows how to work to get results. Is able to effectively manage own time and to manage demands on others so as to respect the value of their time. Has reputation of being reliable and meeting commitments.


Output 1.2.3.   Accountability for own work and own decisions is accepted


Behavioural Indicators - All levels of work Accepts responsibility for the consequences of one's own decisions and actions. Anticipates possible problems or consequences and puts in place mitigating actions.


Output 1.2.4.   Objectivity maintained and  rational judgements made


Behavioural Indicators - All levels of work Manages one's personal biases to be able to make a judgement based on facts and observations. Uses insight based on experience to reach a considered conclusion.


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